policies, shipping & wholesale info
Orders ship via USPS priority mail. Orders typically ship within three (3) business days. International orders may take upto seven (7) business days to leave shipping dock. Customers will be notified if an item is back-ordered.
Shipping on orders under $100 - $10 flat rate
Shipping on orders over $100 - FREE
Shipping on international orders - available at checkout, customer is responsible for duties.
If tracking info is not received and/or you have no received your package within ten (10) business days: please notify team@teamproject360, subject: TRACKING.
WE WANT YOU TO LOVE PROJECT360 AS MUCH AS WE DO! PLEASE TAKE NOTICE OF OUR POLICIES:
- EXCHANGES: ALL WEBSITE ORDERS MAY BE EXCHANGED FOR PROJECT360 WEB-SHOP MERCHANDISE CREDIT ONLY. FOR ALL EXCHANGES, YOU MUST CONTACT US WITHIN FIVE (5) DAYS OF RECEIPT OF YOUR ORDER. ITEMS MUST BE RETURNED UNWORN AND IN THE EXACT CONDITION THEY WERE SHIPPED. YOU MUST NOTIFY TEAM@TEAMPROJECT360.COM PRIOR TO SENDING YOUR RETURN SHIPMENT. CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS ASSOCIATED WITH EXCHANGES. *REFUNDS ARE GIVEN VIA STORE CREDIT ONLY.* WE ARE UNABLE TO CANCEL ORDERS IN-PROGRESS.
- CUSTOMER EMAILS: Please allow 48 business hours for reply. Please include full name and contact number in your email.
- WHOLESALE INQUIRIES: Email TEAM@TEAMPROJECT360.COM (Subject: WHOLESALE REQUEST.)
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Like many independent makers, we are made up of a small team, who are committed to delivering pieces that look + do good!
Thank you for your support.
Peace + Love,
TEAM PROJECT360