policies, shipping & wholesale info
Orders ship via USPS priority mail. Although orders typically ship within three to five (3-5) days, due to high demand, carrier delays + continuing COVID related issues orders may take seven to ten (7-10) business days to leave shipping dock. Customers will be notified if an item is back-ordered.
Shipping on orders under $50 - $5 flat rate
Shipping on orders over $50 - FREE
Shipping on rubber bracelets $2 flat rate
Shipping on international orders - available at checkout
If tracking info is not received and/or you have no received your package within ten (10) business days: please notify team@teamproject360, subject: TRACKING.
WE WANT YOU TO LOVE PROJECT360 AS MUCH AS WE DO! PLEASE TAKE NOTICE OF OUR POLICIES:
- EXCHANGES: ALL WEBSITE ORDERS MAY BE EXCHANGED FOR PROJECT360 WEB-SHOP MERCHANDISE CREDIT ONLY. FOR ALL EXCHANGES, YOU MUST CONTACT US WITHIN FIVE (5) DAYS OF RECEIPT OF YOUR ORDER. ITEMS MUST BE RETURNED UNWORN AND IN THE EXACT CONDITION THEY WERE SHIPPED. YOU MUST NOTIFY TEAM@TEAMPROJECT360.COM PRIOR TO SENDING YOUR RETURN SHIPMENT. CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS ASSOCIATED WITH EXCHANGES. *REFUNDS ARE GIVEN VIA STORE CREDIT ONLY.* WE ARE UNABLE TO CANCEL ORDERS IN-PROGRESS.
- CUSTOMER EMAILS: Please allow 48 business hours for reply. Please include full name and contact number in your email.
- WHOLESALE INQUIRIES: Email TEAM@TEAMPROJECT360.COM (Subject: WHOLESALE REQUEST.)
Since the onset of Covid, there has been a drastic increase in shipping volume world-wide… As we navigate ever-changing shipping restrictions, reduced pick-up schedules + supply chain shortages — we continue to work hard to get your order out as quickly as possible!
Like many independent makers, we are made up of a small-but-mighty team, who are committed to delivering pieces that look + do good!
At this time, shipments from our warehouse may take a few days longer than usual to arrive due to high volume. We are incredibly thankful for your understanding. Thank you for your support.
Peace + Love,